E-commerce & retail
Stars on your store, stars on your ads.
Online stores and local shops win buyers with seller ratings on Google, Trustpilot, Sitejabber and ResellerRatings, and on Amazon, Etsy and eBay. Eztorate asks after delivery, not before.
Northwind Goods
How was your visit?
Tap a star to rate
Thank you! Would you share it?
It takes 30 seconds and helps us a lot.
- Review on Google
- Review on Trustpilot
Review on Sitejabber
We're sorry. Tell us what happened.
This goes straight to the owner, not a public site.
How it works for you
Ask at the right moment, route every answer.
The best review request arrives a few days after the package does. Happy buyers go to Trustpilot or Google, where enough reviews can put stars on your Shopping ads.
Buyers with a damaged item or a late delivery reach support privately first, so a refund or replacement can turn the story around.
When to ask
- 01Order delivered
- 02In-store purchase
- 03Return or exchange resolved
Send a review email, or hand over a tap card. Both open the same rating page.
9 review platforms
Where e-commerce & retail customers read reviews.
Your rating page leads with the site that matters most and lists the others below it, so each customer can review where they already have an account.
Google Business Profile
google.com
The reviews shown in Search and Maps. The first stars most customers ever see.
Trustpilot
trustpilot.com
Open review platform with stars that can appear in Google Shopping and ads.
Sitejabber
sitejabber.com
Reviews of online businesses, a Google Seller Ratings partner.
ResellerRatings
resellerratings.com
Store reviews for online retailers, a Google Seller Ratings partner.
Amazon
amazon.com
Product reviews and seller feedback. Amazon sets its own request rules.
Etsy
etsy.com
Shop and item reviews that drive Etsy search.
eBay
ebay.com
Seller feedback score shown on every listing.
Facebook
facebook.com
Recommendations on your business Page, seen by customers' friends.
Better Business Bureau
bbb.org
Customer reviews beside your BBB rating and accreditation.
Need a site that is not listed? Any platform with a review page can be added. See all platforms
Playbook
Getting more reviews in e-commerce & retail that stick.
Wait for the delivery
Send the request after the order arrives, not when it ships.
Seller ratings sell
Trustpilot, Sitejabber and ResellerRatings feed Google's seller ratings, the stars on your ads.
Marketplace rules
Amazon only allows neutral requests through its own tools. Use Eztorate for your own store and Google.
Tap cards
A review card for Northwind Goods.
Your logo on a card with an NFC chip and a QR code. One tap opens your rating page, with the same smart routing as your emails.
Northwind Goods
Tap to review us
Hold your phone near this card
How it works
Set up once, reviews every week.
Four steps. We do the setup, your customers do the rest.
- 01
Pick your platforms
Google plus the review sites your industry reads. We set up your rating page.
- 02
Add your customers
Paste in recent customers, or hand out tap cards in person.
- 03
They rate you
Every customer gets the same simple question and one tap to answer.
- 04
Reviews come in
Happy customers post publicly. Problems reach you privately to fix.
FAQ
Questions from e-commerce & retail owners.
Can we send Amazon buyers to review?
Amazon only allows neutral requests through its own Request a Review button. Use Eztorate for your own store, Google and Trustpilot.
How do stars get on our Google ads?
Google shows seller ratings when a store has enough recent reviews across Google and its partner sites, such as Trustpilot and Sitejabber.
Get started
Turn happy customers into five-star reviews.
Tell us about your business and the review sites that matter to you. We will set up your rating page, your review emails and your tap cards.